It has been a fantastic experience to join the Spring Fair at NEC Birmingham in February 2018.

During the five-day show, we have had the opportunities to showcase our unique products to the retailers coming from around the world, such as Germany, Netherlands, Ireland, Slovakia, Hong Kong and the U.S.  One of the most remarkable experience was when we suggested our customers drink the beverage with our mugs and regular drink wares, they all agreed that the drink was tastier in our tumblers. It was because our ceramic mugs are coated with tourmaline which carries electrical charges that releasing the negative ions, therefore, the liquids go through tourmaline becomes softer and more favourable.

  

We thank the Spring Show that gave us more opportunities to introduce our product to the UK customers.  If you would like to know more about our products, please follow us on Facebook or IG  account or contact our customer services via service@chiwanbridge.com to become the proud owners of our beautiful travel mugs.

  

About Liven Clay

The creation of LIVEN CLAY series can be traced back to more than 7000 years from the Neolithic era in Beixin. We continue to honour the rich cultural heritage of LIVEN CLAY’s origins while updating its design elements for a contemporary audience. Our artisans apply modern pottery technology to create cups, mugs and tumblers distinguished by their soft and simple elegant shape and inviting textures. “Live soil”, newly developed by our supplier is made of soil from this ancient formation.

 

LIVEN CLAY products made by modern pottery technology uses natural materials to continue cultural heritage, and shape artistic sentiment in life. In terms of technology, LIVEN CLAY series products display its beauty in earth-toned simple glazing colours, refined shape, texture full of spirituality, and feature good plasticity of our unique clay.

Free from superiors’ decoration, the products highlight truth and nature. Their tranquillity calms busy people, and display the elegance and nobility of LIVEN CLAY products. This enjoyable and refreshing pottery is the competitive product of our supplier.

 

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express as well as bank direct transfer.

1.6 Can I amend and cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on UK Time (UTC/GMT +8hours).

2.2 How long will it take for me to receive my order?

We offer UK Standard Delivery in which the Standard courier delivery time frame is approximately 5 working days from the time of placing your order. This is applicable only to all UK deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.3 How can I track my delivery?

Please contact us via our email address artofteavessels@gmail.com to track your order

2.4 What are the shipping charges like?

Shipping is FREE for all UK orders over £30. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at artofteavessels@gmail.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologise if you had received a defective item from us. Please contact our Customer Care Team at artofteavessels@gmail.com with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at artofteavessels@gmail.com and we will get back to you as soon as we can.

2.9 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at artofteavessels@gmail.com if you have not received your parcel after 10 working days and we will assist you accordingly

2.10 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at artofteavessels@gmail.com and we will assist you further.