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1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express as well as bank direct transfer.

1.6 Can I amend and cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on UK Time (UTC/GMT +8hours).

2.2 How long will it take for me to receive my order?

We offer UK Standard Delivery in which the Standard courier delivery time frame is approximately 5 working days from the time of placing your order. This is applicable only to all UK deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.3 How can I track my delivery?

Please contact us via our email address artofteavessels@gmail.com to track your order

2.4 What are the shipping charges like?

Shipping is FREE for all UK orders over £30. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at artofteavessels@gmail.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologise if you had received a defective item from us. Please contact our Customer Care Team at artofteavessels@gmail.com with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at artofteavessels@gmail.com and we will get back to you as soon as we can.

2.9 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at artofteavessels@gmail.com if you have not received your parcel after 10 working days and we will assist you accordingly

2.10 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at artofteavessels@gmail.com and we will assist you further.

Our Mission

Our mission is to provide high-quality teas and drinkware to offer our customers the best drinking experience because water is essential to us. Besides, we also aimed to reduce one-off usage cups and packaging wastes for environmental and health-conscious clients and help to save our earth.  It means that sometimes we reuse the cardboard boxes or bubble wraps in our delivery packaging.

Our Vision

To help accelerate the world’s frustration to a healthy, sustainable and eco-friendly lifestyle.

Our Philosophy

I wanted to promote the health benefits and sustainability credentials of our unique products. In particular, I wish one day Art of Tea & Vessels’s name would pop up to people’s mind when they are looking for the best Asian tea and ceramic mugs.  For this reason, we will continue offering the most authentic Asian tea and ceramic tumblers to our customers.

Our Stories

I met our product supplier, Acera, at a business event in Taiwan. I realised that Acera has collaborated with many renowned international artists, museums, and organisations. They customed boutique for these institutions that have won several product design awards across Europe and Asia.

Check the below link to see one of the awards Acera has rewarded.

https://red-dot.de/pd/online-exhibition/work/?lang=en&code=04-03887-2016&y=2016&c=181&a=1002

“When I saw these beautifully designed ceramic travel mugs, I couldn’t help falling in love with them! Clearly, I always think everybody deserves to have a good quality of lifestyle as we’ve been working so hard since we were born. Indeed, if we know how to appreciate the original design of the artworks and bring the artisan element to our daily routine, our life would be so much better!”