RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:
- All items must be in their original packaging with product tags intact
- All items must be unused, unwashed and in its original condition
- Originals receipts would need to be included if applicable
- All items would need to be purchased originally from the UK
If one of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in the shows or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 14 days of the invoice date for UK orders, and 20 days for overseas orders. All requests for returns, however, would need to be strictly made online at https://www.artofteavessels.co.uk/ for both local and overseas deliveries.
2. EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form of your exchange.
2.3 Mail us your parcel via a traceable mode of postage.
2.4 Wait for our email confirmation and you will be notified. Generally, the processing period is 5 working days upon receipt of your parcel.
2.5 All requests for returns will be refunded to your original payment methods.
2.6 However, if any of the products received is deemed defective or a wrong shipment, Art of Tea & Vessels will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of Art of Tea & Vessels.
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you and tear of a product.
3.4 Art of Tea & Vessels makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose